betli Privacy Policy
How your personal information is collected, stored, and kept secure — at betli, your privacy is our top priority.
This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the betli platform and its associated services. By using betli's services, you are considered to have accepted the terms described in this Policy. Please read this Policy in full.
Table of Contents
Information Collection
betli may collect the following types of information in order to provide its services:
1.1 Registration and Account Information
When you create an account on betli, we collect your full name, date of birth, email address, mobile number, and password. This information is used to verify your identity and manage your account.
1.2 Identity Verification Documents
As part of responsible gaming and fraud prevention, betli may request your National ID (NID), passport, or driving licence details. These documents are used solely for the purpose of identity verification.
1.3 Financial Information
To process deposits and withdrawals, we may collect information about your payment method, such as your bKash, Nagad, Rocket, or Upay account number. We never store complete bank account details.
1.4 Device and Technical Information
We automatically collect your IP address, browser type and version, operating system, device type, and the time and date of use. This information helps improve the security and performance of the platform.
1.5 Gaming Activity
Information about your gaming history, bet amounts, win and loss records, and time spent on the platform is monitored as part of our responsible gaming programme.
Purpose of Information Use
betli uses the information collected for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To carry out all financial transactions, including accepting deposits, processing withdrawals, and awarding bonuses.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Customer Support: To resolve your complaints, questions, and issues.
- Marketing Communications: To inform you about relevant promotions and offers, where you have given your consent.
- Platform Improvement: To analyse user experience and improve the quality of our services.
- Responsible Gaming: To identify signs of excessive gaming and provide necessary support.
- Legal Compliance: To comply with applicable laws and regulations and to follow the instructions of relevant authorities.
We never sell or rent your personal information to third parties for advertising purposes.
Information Storage and Security
betli applies industry-standard technology and practices to protect your personal information. Our security measures include:
SSL Encryption
All data transmitted on our platform is protected using SSL (Secure Socket Layer) encryption technology. This ensures that your information remains out of reach of third parties during transmission.
Firewall and Access Control
Our servers are protected by advanced firewalls, and only authorised personnel can access sensitive user data. Every access is strictly logged and monitored.
Data Encryption
Sensitive stored data such as passwords and identity document information is encrypted using strong encryption algorithms.
Please note, however, that it is not possible to make data transmission over the internet completely secure. We make every effort to protect your information, but we cannot guarantee 100% security.
Disclosure of Information to Third Parties
betli may share your information with third parties in the following limited circumstances:
4.1 Payment Processors
Information necessary to carry out financial transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations operate under their own privacy policies.
4.2 Identity Verification Services
Documents necessary to complete the KYC (Know Your Customer) process may be shared with trusted third-party verification services.
4.3 Legal Obligations
betli may be required by law to provide information upon receiving a valid instruction from a competent authority, court, or regulatory body.
4.4 Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, or PG Soft may process certain technical data (such as gaming session data) within their games. They operate under their own privacy policies.
4.5 Business Transfers
In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such circumstances.
Outside of the circumstances listed above, betli does not sell, distribute, or disclose your personal information to any third party.
Cookies and Tracking Technologies
The betli website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device.
5.1 Essential Cookies
These are necessary for the basic functionality of the platform. They are used for tasks such as maintaining login sessions, security verification, and saving language preferences. Disabling these cookies will prevent the platform from functioning properly.
5.2 Analytical Cookies
These cookies help us understand how users are using the platform. We use this information to improve the user experience. They collect entirely anonymous data.
5.3 Functional Cookies
These cookies remember your preferences, such as language selection and customised settings, so you do not have to set them again each time.
5.4 Cookie Control
You can disable or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some features of the betli platform.
Your Rights
betli believes you should have full control over your personal information. To this end, we provide you with the following rights:
Right to Access Information
You may at any time request a copy of all personal information stored about you on betli.
Right to Correct Information
If any information about you is inaccurate or incomplete, we are obliged to correct it. You can do this through your account settings or by contacting the support team.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the use of your information for specific purposes, particularly in relation to marketing communications. You may unsubscribe from marketing emails at any time.
Right to Data Portability
You may request your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, contact our support team at [email protected]. We will endeavour to respond to your request within 30 days of receipt.
Account Verification and Age Restriction
betli's services are available only to individuals aged 21 or over. We are committed to preventing minors from using our platform.
7.1 Age Verification Process
At the time of registration, you must provide your correct date of birth. We may use National ID or passport information for age verification. Providing false information is a violation of our policy and may result in the account being closed.
7.2 Information of Minors
If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.
7.3 KYC Verification
We may request additional identity verification before a certain withdrawal amount is processed, or if suspicious activity is detected. Information collected during this process is stored under strict security.
Payment Information Security
The security of your financial information is of the utmost importance to us. betli ensures the following:
- All payment transactions are processed through SSL-secured connections.
- The payment gateways of bKash, Nagad, Rocket, and Upay handle transactions through their own high-security systems.
- betli will never ask for your full payment PIN, OTP, or password — if such information is requested, it may be an attempt at fraud.
- The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
- Withdrawal requests are generally processed within 30 minutes to 3 hours.
- Suspicious transactions are automatically monitored and held for verification if necessary.
If you notice any unauthorised transaction in your account, contact our support team immediately.
Data Retention Period
betli retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
9.1 Active Account Information
While your account is active, we retain all relevant information about you. This information is necessary to provide you with services and manage our relationship.
9.2 After Account Closure
Even after an account is closed, we may retain records of financial transactions and identity verification information to meet specified legal requirements.
9.3 Marketing Information
If you unsubscribe from marketing communications, we will retain the minimum information associated with you in order to record your preference.
Policy Changes
betli reserves the right to update this Privacy Policy from time to time. Changes will be communicated to you in the following ways:
- The updated date will be published on this page.
- For significant changes, a notification will be sent to your registered email address.
- A notification may be displayed when you log in to the platform.
Continuing to use betli after a revised policy is published will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.
Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us:
Live Chat: Support available in Bengali 24/7.
Email: [email protected]
Response Time: Email requests are typically responded to within 30 business days (Bangladesh Standard Time, UTC+6).
We take your privacy seriously and review all your requests with the utmost attention. Thank you sincerely for your trust and confidence in betli.
This privacy policy should be read together with the Terms & Conditions and the Responsible Gaming Policy.